Refund & Cancellation Policy
We want you to buy with confidence, so this page says plainly when money comes back and when it does not. It applies to Angad Trade Terminal — Public Edition.
Before you buy, you can try everything that matters for free: the setup is a free download, it runs on your computer, and it shows you its machine code before any licence is needed. The entire Market Learning Course is free as well. We encourage you to download and look around first.
When we refund in full
- Double payment — the same purchase was charged twice.
- Payment succeeded but no licence was delivered and we are unable to issue one for your machine.
- The software cannot be activated on your computer because of a defect on our side that we cannot fix within 7 working days of you reporting it.
- You were charged but the order failed at the payment gateway.
When we do not refund
- After the licence key for your machine code has been generated and sent to you — the product is digital and tied to your computer, so the sale is final at that point.
- Because trades taken using the software did not go your way. The software is an analysis tool, not advice, and no result is promised.
- Because your broker account, internet connection or computer could not supply live data.
- Where the licence terms were broken (sharing keys, tampering with licensing).
How to request a refund
| Step | What happens |
|---|---|
| 1. Write to us within 7 days of payment | Email support@angadtradingacademy.com (or WhatsApp +91 88399 50933) with your Payment ID, the name and email used at checkout, and what went wrong. |
| 2. We reply within 2 working days | Most cases are an activation problem we can fix on the spot; if it is a refund case we say so clearly. |
| 3. Refund is initiated within 5 working days of approval | The amount goes back to the original payment method through Razorpay. Banks usually credit it in 5–7 working days after that. |
Cancellation
Because delivery is instant and digital, an order cannot be cancelled once the licence key has been issued. If you paid but have not yet sent your machine code and have not received a licence, tell us within 7 days and we will cancel and refund the purchase.
Annual maintenance fee
The optional ₹200 annual maintenance fee, where paid, is non-refundable once the maintenance year has started.
Contact
support@angadtradingacademy.com · angadtradeterminal@gmail.com · WhatsApp +91 88399 50933 · Monday – Saturday, 9:30 AM – 6:30 PM IST